terms of service

Terms of Service

Effective Date: 18/05/2025

Welcome to TrueEyewear.co.uk. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General Information

This website is operated by True Eyewear. Throughout the site, the terms “we”, “us” and “our” refer to True Eyewear. True Eyewear offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

2. Eligibility

By using this site, you confirm that you are:

  • At least 18 years old or the age of majority in your jurisdiction.

  • Legally capable of entering into binding contracts.

  • Providing accurate and current information when making a purchase.

3. Products & Services

All products listed on our site are subject to availability. We reserve the right to:

  • Limit the quantities of any products or services we offer.

  • Discontinue any product at any time.

  • Refuse or cancel any order for any reason, including suspected fraud or unauthorised activity.

We aim to display product colours and details as accurately as possible, but cannot guarantee your device’s display will reflect the actual colours.

4. Pricing & Payments

Prices are listed in GBP (£) and include VAT where applicable. We reserve the right to update pricing at any time without notice.

We accept payment through secure third-party providers. By submitting your payment information, you authorise us to charge the full order amount to your selected payment method.

5. Shipping & Delivery

Delivery timeframes provided are estimates and may vary due to factors outside our control (e.g. carrier delays). We are not responsible for delays or lost shipments due to incorrect address information provided at checkout.

For full shipping details, please visit our Shipping Policy.

6. Returns & Refunds

Please refer to our Refund & Return Policy for information on how we handle returns, exchanges, and refunds.

7. Intellectual Property

All content on this site — including images, designs, logos, text, graphics, and software — is the property of True Eyewear or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written permission from us.

8. Prohibited Uses

You may not use our site or its content for any unlawful or unauthorised purpose, including:

  • Violating any local, national, or international law.

  • Interfering with the website’s security or functionality.

  • Attempting to access another user’s account or private information.

Violation of these terms may result in termination of your access to our services.

9. Limitation of Liability

To the maximum extent permitted by law, True Eyewear shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Your use or inability to use the website.

  • Delays or disruptions on the website.

  • Any viruses or harmful content transmitted by third parties.

Our total liability to you for any claim will not exceed the amount paid by you for the product in question.

10. Indemnity

You agree to indemnify, defend, and hold harmless True Eyewear and its affiliates, employees, and suppliers from any claims, damages, or losses arising from your violation of these Terms or misuse of the site.

11. Privacy Policy

Your use of our site is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.

12. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will take effect immediately upon posting on the website. Continued use of the site after such changes means you accept the updated Terms.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales, and you submit to the exclusive jurisdiction of the courts of England.

14. Contact Information

For any questions about these Terms, please contact:

True Eyewear
Email: support@trueeyewear.co.uk
Website: https://trueeyewear.co.uk